Frequently Asked Questions

Shipping is calculated based on weight. Price starts from 4 USD for USA and Canada. To other countries in the world price stats from 6 USD. | MEXICO: Los precios son calculados basados en peso, el precio comienza en $50 pesos mexicanos y envíos por paquetería FedEx desde $140 pesos
COVID-19 Currently due to current worldwide situation Im only shipping to USA, Canada and México. Once the postal services are normal I´ll be back to shipping worldwide. | I ship worldwide with the exception of of Russia and Commonwealth of Independent States countries (Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) due to lack of complete shipping insurance coverage and high rate of package loss in these countries.
Orders take 3-5 business days to be sorted, packed and shipped.
Due to COVID-19 shippings are being delayed. Shipping times are the following: USA: 8-16 weeks Canada: 8-16 weeks Mexico: Correos de Mexico: 4-6 semanas FedEx: 2-5 días Please be aware of this timeline if you are buying for a special date.
Please send me an email as soon as possible to support@isableh.com with your order number and the correct address. If your package has not been shipped I can change the address. In case you package has been shipped I am not responsible for lost packages due to incorrect or undeliverable addresses and no refunds will be issued. If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.
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All sales are final, but human errors happen. If you received a different item from what you originally purchased please email to: support@isableh.com
If your package has passed the estimated delivery time USA: 8-16 weeks Canada: 8-16 weeks Correos de Mexico: 4-6 semanas FedEx Mexico: 2-5 días Please send an email to support@isableh.com, I will help you track your package and determine the next steps. If your package tracking information says: "Customs review initiation" Your package is currently in customs, this can take few or several days to be released. If your package tracking information says: "Piece deposited in a suitcase and sent to the office of the destination country" Your package is cleared from customs and on its way.
For postal service shipping I cannot offer any kind of insurance, I pack as secure as possible the order but once it leaves my hands its out of my control. If your postal service is not your trusted option please consider adding express shipping.